Question 1

What does my passport photo need to look like?

Accepted Answer

For the current India passport-focused export, the safest input is a clear, front-facing portrait with visible shoulders and even light. Face the camera directly with both eyes clearly visible. Avoid hats, tinted glasses, heavy filters and harsh side shadows. Use a sharp phone camera image instead of a screenshot or compressed forward. Keep some shoulder room so the crop can tighten cleanly.

Question 2

Do you guarantee government acceptance?

Accepted Answer

No. PhotoSure is a passport photo preparation tool, not an official approval service. We do not claim guaranteed acceptance. The final decision always depends on your source photo and the latest authority rules. Use the preview to reject weak results before you pay.

Question 3

How does the AI process my photo?

Accepted Answer

The server removes the background, replaces it with white, reframes the subject, and exports passport-ready files. Private image processing on the server. Passport crop and exact output sizing. High-resolution JPG export plus a printable 4x6 sheet on supported plans.

Question 4

Can I get a refund?

Accepted Answer

Yes — we offer a 100% refund if the output is distorted or does not match the quality shown in the demonstration. Review the free preview carefully before paying. 100% refund if the delivered file is distorted, corrupted, or visibly below the quality shown in the preview or demonstration. Sales are otherwise final once payment is made, because you can inspect the full preview at no cost before paying. Contact support within 7 days of purchase with your order ID and a screenshot of the issue.

Question 5

Can I print the passport photo at home?

Accepted Answer

Yes. The passport flow can generate a 4x6 print sheet that is easier to print at home or at a photo shop. Use the 4x6 sheet for photo paper or lab printing. Check the final print scale before cutting. For online-only submissions, the digital JPG is usually enough.

Question 6

Is my photo data private?

Accepted Answer

Yes. Uploads and processed files stay private on the server, and downloads use time-limited access links. No public gallery or searchable profile pages. Guest-first flow with no mandatory signup. Private storage and signed access to paid files.

Question 7

Can I use a selfie for my India passport photo?

Accepted Answer

Yes, a selfie works as long as the lighting and framing are right. Most modern smartphone cameras produce enough quality for a clean result. Hold the phone at arm's length and face it directly — avoid angles. Use the rear camera if possible; it captures sharper detail than the front lens. Natural daylight facing a window gives the flattest, shadow-free result. Avoid using the flash — it creates hot spots and shadows on the background.

Question 8

Can I wear glasses in my passport photo?

Accepted Answer

No. India's current passport photo rules require glasses to be removed. This applies to all optical frames, not just tinted or sunglasses. Prescription glasses, fashion frames, and reading glasses must all be removed. Contact lenses are fine as long as they don't change the natural eye colour. Dark circles or lens reflections are among the top reasons photos are flagged.

Question 9

What should I wear for my India passport photo?

Accepted Answer

Wear normal, everyday clothing in a solid, non-white colour. There is no formal dress code, but a few rules apply. Avoid white or very light tops — they blend into the white background. Religious head coverings are permitted if worn daily for religious reasons. Uniforms, camouflage, and heavy patterns are generally not recommended. Keep the neckline visible — low necklines are fine; face coverage is not.

Question 10

How long does photo processing take?

Accepted Answer

Most photos are processed and ready to preview within 30–60 seconds of uploading. The AI removes the background and generates the passport-sized crop automatically. You can review the full preview before deciding to pay. If processing takes longer than 2 minutes, try re-uploading with a smaller file.

Question 11

Which payment methods are accepted?

Accepted Answer

Payments are processed securely through Razorpay, which supports all major Indian payment methods. UPI (Google Pay, PhonePe, Paytm, and all UPI apps) Debit and credit cards (Visa, Mastercard, RuPay) Net banking across major Indian banks No international cards or PayPal at this time.

Frequently asked questions

Photo rules

Files and privacy

Payments and refunds